Privacy Policy 

Our privacy policy explains how RulePlay Ltd handles your personal information in accordance with the UK General Data Protection Regulation. This policy covers how we collect and use your personal information to provide our services. We understand our legal responsibilities as a "data controller" and "data processor" and we support the principles of data protection. 

About us 

Our goal is to process your information fairly, lawfully, and in a clear way. The purpose of this document is to give you enough information so that you can understand how we use your data. If you are unsure about how we handle your information or if you have any suggestions on how we can improve our privacy information, please let us know.

Information we collect 

We collect and store various information about you including contact details, transaction data, technical data, and any information provided to us while using our services. We record your marketing and communications preferences, needs, requirements, and financial records. We use this information to deliver our services and to monitor our performance so we can improve our services. We collect personal data using cookies and other similar technologies. We ask for personal information necessary to deliver our services and inform you that if you refuse to provide information, it may impact our ability to provide some services.

Purposes for processing 

Please find below a list of all the ways we may use your information, and the legal bases we rely on to do so. We may use your information for multiple lawful grounds depending on the specific purpose. 

Purpose/Activity: To register you as a new client

Type of Information: Contact details, Profile data

Lawful Basis for Processing Information: Performance of a contract with you

Purpose/Activity: To process and deliver our services to you, including managing payments, fees, charges, and collecting any money owed to us

Type of Information: Contact details, Profile data, Financial records, Transaction data

Lawful Basis for Processing Information: Performance of a contract with you, Necessary for our legitimate interests to recover any debts due to us

Purpose/Activity: To manage our relationship with you, which includes notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey

Type of Information: Contact details, Profile data, Marketing and communications information

Lawful Basis for Processing Information: Performance of a contract with you, Necessary to comply with our legal obligations, Necessary for our legitimate interests to understand how our clients use our services to develop them and grow our business

Purpose/Activity: To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)

Type of Information: Contact details, Technical data

Lawful Basis for Processing Information: Necessary to comply with our legal obligations, Necessary for our legitimate interests to run our business, provision of IT services, network security, to prevent fraud

Purpose/Activity: To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences

Type of Information: Technical information

Lawful Basis for Processing Information: Necessary for our legitimate interests to better understand our clients and their use of our services, to keep our website up to date, to develop our business, and to inform our marketing strategy

Purpose/Activity: To make suggestions and recommendations to you about products or services that may be of interest to you

Type of Information: Contact details, Technical information, Profile data, Marketing and communications information

Lawful Basis for Processing Information: Necessary for our legitimate interests to develop our products and services and to grow our business

Purpose/Activity: To send you our newsletter because you have requested us to do so or because it forms part of our contract with you

Type of Information: Contact details, Profile data, Marketing and communications information

Lawful Basis for Processing Information: Consent, Performance of a contract, Necessary for our legitimate interests to develop our products and services and to grow our business

Marketing

We may send you marketing communications via email based on your interests. You can unsubscribe anytime by clicking the unsubscribe link or contacting us. However, opting out won't affect the information we collect while providing services to you.

Cookies and tracking software

We use cookies and tracking software to personalise your website experience and analyse trends. Cookies are stored by your browser and used to identify your computer. No personal information is collected, but you can disable cookies in your browser settings. Our website requires cookies to work best. We strive to keep your information accurate and up-to-date.

Personal Data Security and Confidentiality

We have implemented adequate technical and organisational security measures to safeguard your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Access and Correction Rights

To access, update or change your personal information, contact us. You can also object to or block the processing of your data or exercise other applicable data protection rights. We may charge a small fee for data access and may need to authenticate your identity for security reasons.

Data Retention

We keep your personal information as long as necessary to provide services, fulfill business interests, or required by law.

Policy Changes

We may modify, add or remove parts of this policy at any time. We will notify you by email or on the website. Your continued use of the site signifies acceptance of changes.

Privacy Queries

To update your details or remove your personal data from our records, please email us at info@ruleplay.co.uk.

Complaints

If you have a complaint regarding any aspect of your personal data or this privacy policy, please write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office at the following address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or submit a complaint online at https://ico.org.uk.

This Privacy Policy was last updated on: 8 January 2024